Terms of service

Social Espresso – Terms of Service

Effective Date: 23/09/25

Welcome to Social Espresso. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General

Social Espresso (“we,” “our,” “us”) provides specialty coffee products and related services through our website. By using our website or placing an order, you agree to comply with these Terms of Service.

2. Orders and Payments

  1. All orders are subject to acceptance and availability.

  2. Prices and promotions are subject to change without notice.

  3. Payment must be made in full at the time of purchase.

  4. We accept payment via the methods displayed at checkout.

3. Shipping and Delivery

  1. We ship orders to Australia unless otherwise stated.

  2. Delivery times are estimates and not guaranteed.

  3. Risk of loss passes to you upon delivery to the carrier.

  4. You are responsible for providing accurate delivery information.

4. Returns, Refunds, and Replacements

  1. We comply with Australian consumer law. If there is a problem with your order, contact us promptly.

  2. We will generally replace or refund any defective or incorrect product.

  3. Refunds may take up to 10 business days to process.

  4. We may require photographic evidence of the issue before approving a return or refund.

5. Product Information

  1. We aim to provide accurate product descriptions, images, and prices.

  2. Minor differences in color, texture, or taste may occur due to the nature of coffee roasting.

  3. All product weights and volumes are approximate.

6. Intellectual Property

  1. All content on the Social Espresso website, including images, text, logos, and designs, is our property or used with permission.

  2. You may not copy, reproduce, or distribute our content without prior written consent.

7. User Conduct

  1. You agree not to use our website for illegal purposes or to interfere with its operation.

  2. You may not attempt to gain unauthorized access to any part of our systems.

8. Privacy

Your use of our website is also governed by our [Privacy Policy]. By using the site, you consent to our collection and use of personal information as described there.

9. Limitation of Liability

  1. To the extent permitted by law, Social Espresso is not liable for indirect, incidental, or consequential damages arising from your use of our products or website.

  2. Our total liability is limited to the purchase price of the products ordered.

10. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hayley@socialespresso.com.au