Refund policy

Refunds & Returns Policy

At Social Espresso, we want every customer to love their coffee and their experience with us. We roast with care, pack fresh, and aim for every order to arrive in perfect condition. If something isn’t right, we’ll always do our best to make it right.

Our Approach

  • Fresh coffee – Because coffee is a perishable product, we generally don’t accept returns for change of mind or if you simply ordered the wrong item.

  • If there’s an issue – If your coffee arrives damaged, incorrect, or not up to the standard you expect, please contact us within 7 days of receiving your order. We’ll usually offer to replace the bag first, or, if needed, provide a refund.

  • Equipment & merchandise – If you purchase brewing gear, accessories, or merchandise that arrives faulty or develops a fault, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

Your Rights Under Australian Consumer Law

You are entitled to a replacement or refund if a product has a major problem. A major problem is when:

  • The product is faulty or unsafe.

  • It does not do what we said it would, or what you asked for and can’t be fixed easily.

  • It is significantly different from the description or sample shown to you.

For minor issues, we will always work with you to provide a replacement within a reasonable time.

How to Request a Return or Refund

  1. Email us at sales@socialespresso.com.au with your order number and details of the issue.

  2. Include photos if the item arrived damaged or faulty — this helps us resolve things quickly.

  3. We’ll get back to you promptly to arrange a replacement, refund, or solution that works for you.

Summary

We stand by the quality of our coffee and equipment. If there’s a genuine issue, we’ll fix it. Our first step is usually to replace your order, but if a refund is the best option, we’ll make that happen.